Isuru Wijesinghe
BSc (Hons) Computer Science & Data Analytics • LSSYB • CC • CCT
I try to see the world from a scientific perspective, always analyzing situations with reason and curiosity. I rely on logic to make sense of complex problems and uncover practical solutions. My belief in the power of numbers, data, and algorithms has shaped the way I think and act, driving me to approach challenges systematically. This mindset naturally drew me toward science and technology, where precision, structure, and innovation intersect. For me, every problem is like a puzzle waiting to be solved, and I find meaning in connecting patterns, identifying relationships, and transforming abstract ideas into practical applications.
At the same time, I strive to be the best version of myself — not by chasing perfection, but by embracing growth and self-discovery. I believe life is a continuous process of learning, unlearning, and relearning, where curiosity becomes the fuel for progress and resilience the anchor in times of uncertainty. Every challenge I face teaches me something new about my capabilities, and every success strengthens my belief that persistence, discipline, and vision can transform possibility into reality.
About Me
Results-driven IT Specialist with a Bachelor’s degree in Computer Science from Trent University and over five years of progressive experience in IT infrastructure, system administration, cybersecurity, data analytics, and hardware engineering. Adept at supporting enterprise environments by delivering scalable, secure, and user-focused technical solutions. Proven ability to manage complex systems, perform in-depth root cause analysis, and provide reliable end-user support in fast-paced, high-demand settings. Combines strong technical knowledge with leadership experience, driving team performance and ensuring compliance with industry best practices.
I am well-versed in modern IT ecosystems, with hands-on expertise in tools and platforms including Microsoft 365, Windows Server, VMware, Google Workspace, ServiceNow, and Active Directory. My technical strengths span Office 365 administration, remote desktop support (RDP), Windows Desktop Administration, network troubleshooting, VPN provisioning, telephony systems, and ticketing tools. I also bring experience in network monitoring, managing switches, resolving hardware and printer issues (including TASKalfa), and ensuring operational integrity through change control, system updates, and escalation handling.
Beyond my technical proficiency, I bring a people-centric approach to IT support and service management. I have successfully trained and mentored junior technicians, streamlined support workflows, and fostered cross-team collaboration to meet organizational goals. My problem-solving style is analytical yet empathetic — ensuring not only the resolution of technical issues but also the enhancement of user experience and satisfaction.
With a strong foundation in both data-driven analysis and hands-on engineering, I thrive in environments where innovation and resilience are essential. I am passionate about strengthening IT governance, implementing cybersecurity best practices, and aligning technology initiatives with organizational strategy. As I continue to grow, my goal is to leverage my expertise to design secure, efficient, and future-ready IT solutions that empower people, reduce risk, and drive business success.
Skills & Tech Stack
Projects
YPQ IT Sunset Project – Lufthansa Airlines (2025–2026)
Transitioned IT services from YPQ to global sites; migrated agents to Azure Europe, planned data center shutdowns, and coordinated hardware retirement strategy.
LIT Active Directory Restructure — Lufthansa Airlines (2025)
Complete overhaul of local AD across sites to simplify operations and replace legacy GPOs.
AZUNAM DaaS Entra ID 2FA — Lufthansa Airlines (2025)
Transition from RSA to Microsoft Authenticator for Azure DaaS Citrix — lower licensing cost and single-device auth.
LIT 2FA NextGen Rollout — Lufthansa Airlines (2025)
Zero Trust-aligned 2FA for LHG apps using Microsoft Authenticator & Reiner SCT.
Q1 2025 Penetration Testing Preparation for PCI - Lufthansa Airlines (2025)
PCI-compliant penetration testing environment by deploying three VMware-based machines within the CDE VLAN with reserved IPs, as part of a recurring quarterly setup.
Cable Management & Network Mapping — Lufthansa Airlines (2024)
Structured cabling standards, device mapping (Visio/NetBrain), VLAN/IP documentation; improved uptime & -30% troubleshooting time.
Palo Alto Firewall Replacement — Lufthansa Airlines (2024)
Assisted with the firewall rules that needed to be implemented before bulk cut-over can be done. Advised with the issues faced with the implementation and pack file for the YPQ site.
WYSE ThinOS ➜ Ubuntu Migration — Lufthansa Airlines (2023)
Migrated 400+ Dell OptiPlex thin clients. Reduced voice issues from ~30% ➜ ~7%.
- PXE + automated provisioning; standardized images & runbooks.
- Improved manageability, patching, and VDI/VoIP integration.
Thin Client PC Upgrade from Dell 5040 & 5470 AIO — Lufthansa Airlines (2023)
Phased rollout to improve security, reduce energy consumption, and streamline centralized management in a VDI environment
Multi-Branch Server and Switch Configuration Visualization – Swish Maintenance Ltd (2022)
Created a visualization via Lucid chart for servers for 16 branches which includes switch configuration files and data center information.
Data Center Upgrade – Swish Maintenance Ltd (2022)
Migrated from Cisco to Ubiquiti switches, installed a patch panel, and deployed a server rack to enhance network performance and organization.
Certifications & Learning
Education
- Trent University (B.Sc. in Computer Science – GPA 3.9 Awards: Dean’s Honor Roll -2021, 2022, Champlain College Honor Roll - 2021)
- Northwood University (BEng in Aviation Technical Operations – GPA 3.3)
- Pearson College London (Diploma in Hardware Engineering and Network Adminstration)
- Pearson College London (Diploma in Information Technology)
Highlighted Certifications
- CompTIA Network+ (Ongoing)
- Certified in Cybersecurity — ISC2
- ITIL® 4 Foundation (Pluralsight)
- Six Sigma Yellow & White Belt
- Cisco CCT Routing & Switching (100-490)
- Microsoft 365 Administrator Expert (MS-102) Cert Prep by Microsoft Press
- Leading: Human Resource Management and Leadership Specialization - Macquarie University
- System Administration and IT Infrastructure Service – Google
- Become a Data Analyst
Additional training & courses
- AWS Cloud Practitioner Essentials
- Power BI / Tableau / Advanced Excel training
- Ask Questions to Make Data-Driven Decisions – Google
- Configure VLANs On Cisco Switches – Cisco
- Prepare Data for Exploration – Google
- Process Data from Dirty to Clean – Google
- Introduction to Networks and Cisco Devices – Cisco
- Foundations: Data, Data, Everywhere – Google
- Foundations of Project Management – Google
- Machine Learning A-Z‚ : Hands-On Python & R In Data Science – Udemy
- Introduction to Cybersecurity – Cisco
- Advanced Google Analytics - Google
- AWS Cloud Practitioner Essentials (Second Edition) – Amazon
- Rules for Focused Success in a Distracted World :Deep Work – LinkedIn
- Introduction to Career Skills in Data Analytics
- Learning Data Analytics: 1 Foundations
- Cloud Security and Audit Fundamentals: AWS, Microsoft Azure, and Google Cloud
- Learning Data Analytics Part 2: Extending and Applying Core Knowledge
- The Non-Technical Skills of Effective Data Scientists
- Learning Excel: Data Analysis
- Tableau 2024.1: Essential Training
- Complete Guide to R: Wrangling, Visualizing, and Modeling Data
- Power BI Essential Training (2024)
- Data Literacy: Exploring and Describing Data
- Predictive Analytics Essential Training: Data Mining
- SQL: Data Reporting and Analysis
- Learning Data Visualization
- Complete Guide to Excel Statistics with Copilot
- Data Cleaning in Python Essential Training
- Career Essentials in Data Analysis by Microsoft and LinkedIn
- Learn Python Programming Masterclass – Udemy
- Java Programming Masterclass for Software Developers – Udemy
- Google Analytics for Beginners – Google, Fundamentals of Digital Marketing – Google